Improving Workflow in an Outpatient Pharmacy at a Veterans Affairs Medical Center

Longer patient wait times are associated with a decrease in patient satisfaction related to the service.(1) One study found that today's patients are expecting shorter wait times in addition to increased service from their pharmacists and pharmacy technicians.(2) The VA pharmacies across the country are starting to feel pressures that historically were reserved for the private sector. As prescription volumes increase, pharmacies will need to adapt workflow models to better manage patient demands.