Original Research

A Comparison of 4 Single-Question Measures of Patient Satisfaction


 

References

Conclusion

It is clear from this work that scale design can affect ceiling effect. We plan to test alternative phrasings and structures of single-question measures of satisfaction with a medical visit so that we can better study what factors contribute to satisfaction. It is notable that this approach runs counter to efforts to improve satisfaction scores, because reducing the ceiling effect reduces the mean score and may contribute to worse NPS. Further study is needed to find the optimal measure to assess satisfaction ratings.

Corresponding author: David Ring, MD, PhD, 1701 Trinity Street, Austin, TX, 78712; david.ring@austin.utexas.edu.

Financial disclosures: Dr. Ring has or may receive payment or benefits from Skeletal Dynamics; Wright Medical Group; the journal Clinical Orthopaedics and Related Research; and universities, hospitals, and lawyers not related to the submitted work.

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