Managing Your Practice
Managing Your Practice
Firing patients
As with pretty much everything in a private practice, accurate and written documentation of dismissible behavior is essential.
Managing Your Practice
Terminating an employee
Make it clear, when necessary, that the decision has already been made, so arguing or pleading will change nothing.
Managing Your Practice
Phone etiquette, part 2
A peer should never answer and then be expected to wait while your employee tracks you down.
Managing Your Practice
Addressing patients’ complaints
Managing Your Practice
How well are your phones being answered?
Even now, in the era of texting and e-mail, the telephone remains our primary point of contact with new and long-time patients.
Managing Your Practice
The Sunshine Act, 5 years hence
The law’s questionable impact and apparent lack of enforcement do not mean you can ignore it. The data are still being collected and displayed.
Managing Your Practice
Don’t forget about OSHA
Failure to comply with OSHA regulations can result in stiff penalties running into many thousands of dollars.
Managing Your Practice
Employment practices liability insurance
All EPLI policies cover litigation against your practice and its owners by employees, but some cover only full-time workers.
Managing Your Practice
Credit cards FAQ
How do you safeguard the credit information you keep on file? The same way we do medical information; it's all covered by the same HIPAA rules.
Managing Your Practice
Stop extending credit
No business owner in his or her right mind allows customers to take away goods or services without paying for them; but doctors do it every day....
Managing Your Practice
New Medicare cards
The switch began on April 1, and is expected to take about a year as the CMS processes about half a dozen states at a time.