The Office
Opinion
Outstanding medical bills: Dealing with deadbeats
The worst kinds of deadbeats are the ones who rob you twice; they accept payments from insurance companies and keep them.
Opinion
The ADA and hearing-impaired patients
In the case of hearing-impaired or deaf patients, it is important to remember that forms of communication that are quite adequate for most are not...
Opinion
Complying with the Americans With Disabilities Act
Because the ADA is a civil rights law and not a building code, ADA rules apply equally to all facilities, young and old.
Opinion
Office etiquette: Answering patient phone calls
In my office, one of the many consequences of the COVID-19 pandemic has been a dramatic increase in telephone traffic.
Opinion
What to do if an employee tests positive for COVID-19
If action is required, you’ll need to determine who needs to quarantine and who needs to be tested.
Opinion
How do you answer patients’ emails?
Several groups, including the American Medical Informatics Association and the American Medical Association have proposed standards, but none have...
Opinion
Can patients record office visits?
How would you respond to a patient asking (or demanding) to record all or part of their office visit?
Opinion
Escaping the daily grind
I write this reminder every couple of years because it's so easy to lose sight of the overall landscape among the pressures of our daily routines...
Opinion
Full-time, part-time, FTE: Know the differences
While rules vary from state to state, some generalizations can be made.
Opinion
Financial planning in the COVID-19 era
Many readers have expressed the fear that their retirement savings would never recover from the COVID-19 hit.
Opinion
OSHA in the COVID-19 era
To be certain you are complying with all the rules, you can call your local OSHA office and request an inspection.