Physicians have long struggled with patients having online access to their practice, Dr. Friedman said. "They have a problem with letting patients see their open schedule slots." In addition, "they think patients are too dumb, they'll abuse the system, [or] they don't know what they're doing." But patients are smarter than you think, he said. Of Murray Hill's patients, 95% have Internet access. A 2003 Harris poll found 80% of all patients go online to get information.